Shipping & Delivery

Handcrafted. Packed with care. 

Every Loon & Stone diffuser is crafted in small batches and shipped with the same attention we bring to the product itself. Below you’ll find our full shipping policy, including processing times, carriers, and subscription details.

Processing Times

Orders are packed and shipped from our Charlotte, North Carolina workshop. Most orders are processed and shipped within 1 business day.

Express shipping affects transit time, not processing time.

We do not ship on major holidays.

Shipping Costs (U.S. Only)

Standard Shipping 

  • FREE on all orders
  • Delivery typically takes 1-4 business days after shipment, depending on your location.

Express Shipping

Faster shipping options are available at checkout. 

  • UPS 2-Day Air
  • UPS Next-Day Air

Express shipping rates are calculated automatically by UPS based on distance and service level.

Subscription Refill Shipping

Our monthly subscription deliveries include Free Shipping.

Carriers We Use

  • UPS/Fedex – all standard, free, and express orders
  • USPS – all monthly subscription refills

We do not ship to PO Boxes and we currently do not offer local pickup

International Shipping

We do not ship outside of the United States at this time.
International delivery will be added in the future.

Tracking & Delivery

Once your order ships, you’ll receive an email with:

  • Tracking link
  • Carrier information
  • Estimated delivery window

Tracking updates may take 12–24 hours after your label is created.

If your tracking shows delivered but the package is not present:

  1. Check with neighbors
  2. Check around your mailbox/porch
  3. Wait 24 hours (carriers sometimes mark early)
  4. Contact us if still not found

We will always do our best to help.

Packaging & Sustainability

Your diffuser ships in:

  • Recyclable kraft packaging
  • 100% cotton double drawstring muslin bag
  • Paper-based protective materials

We avoid plastic wherever possible.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

We will replace or correct your order immediately.