Loon & Stone Refer-a-Friend Program Terms and Conditions

By participating in the Loon & Stone Refer-a-Friend Program, you agree to these terms, along with our Terms of Service and Privacy Policy.

Eligibility. The program is available to individual Loon & Stone customers who have completed at least one prior purchase. The program is intended for personal referrals only and may not be used for commercial lead generation, affiliate marketing, paid promotion, or similar purposes without Loon & Stone’s permission.

Qualified Referral. A Qualified Referral occurs when a new Loon & Stone customer accesses our website through an eligible customer’s referral link and completes an eligible diffuser purchase. Sharing, opening, or clicking a referral link alone does not create a Qualified Referral. Each referred customer may generate only one Qualified Referral; repeat purchases do not generate additional referral rewards.

Friend Offer. An eligible referred friend receives $10 off their first eligible diffuser purchase. The offer is valid for 30 days from issuance, has no cash value, is non-transferable, and cannot be combined with other discounts or promotions unless expressly permitted by Loon & Stone. The offer does not apply to Scent Discovery Sets, refill products, replacement inserts, or other excluded products.

Referrer Reward. For each Qualified Referral, the referring customer receives one $10 referral reward. Referral rewards are issued as individual discount codes, are valid for 60 days from issuance, have no cash value, cannot be combined with one another or with other discounts or promotions, and are non-transferable.

New Customers and Self-Referrals. The referred friend and the referrer must be different individuals. Self-referrals are prohibited, including attempts to use alternate email addresses, duplicate accounts, false information, another person’s identity, or other methods intended to obtain both the friend offer and referrer reward. Sharing a household or shipping address does not automatically make a referral ineligible, but Loon & Stone may review transactions where the circumstances reasonably indicate self-referral or other misuse.

Returns, Cancellations, and Fraud. Referral rewards are earned only from completed, eligible purchases. No reward is earned for orders that are canceled, refunded, charged back, fraudulent, or otherwise determined to be ineligible. If a reward has already been issued in connection with an ineligible transaction, Loon & Stone may cancel or revoke that reward.

Referral Link Use. Referral links are intended for personal sharing with friends and personal contacts. They may not be sold, posted on coupon or deal sites, used in paid advertising, distributed through bulk or unsolicited commercial messages, or otherwise used in a misleading or abusive manner. Participants must comply with applicable anti-spam and marketing laws.

Tracking. Referral rewards depend on proper referral attribution. Loon & Stone is not responsible for referral credit that cannot be tracked because the referral link was not used, was altered or blocked, expired, was replaced by another promotional or referral link, or otherwise could not be properly attributed. Referral rewards are not applied retroactively.

Program Abuse. Loon & Stone may withhold, cancel, or revoke referral offers or rewards where we reasonably determine that fraud, self-referral, manipulation, duplicate accounts, or other program abuse has occurred. We may also suspend or terminate participation in the program.

Program Changes. Loon & Stone may modify, suspend, or discontinue the Refer-a-Friend Program or these terms at any time, subject to applicable law. Validly issued rewards remain subject to their stated expiration dates and restrictions unless canceled because of fraud, abuse, refund, chargeback, or other ineligibility.