Everything you need to know before and after bringing a Loon & Stone diffuser into your home.

What makes Loon & Stone diffusers different?

Each Loon & Stone diffuser is handcrafted from solid American hardwood and built around our patent-pending ScentCore™ design. It’s a natural, low-maintenance way to enjoy scent – steady and long-lasting, without heat, cords, or extra steps.

What type of wood are your diffusers made from?

We use maple sourced from the United States. Each piece is hand-finished, so natural variations in grain and tone are expected – and part of what makes each diffuser unique.

How long does the scent last?

A fresh fill typically provides 4-6 weeks of steady scent, sometimes longer. Longevity varies with the oil or blend, room conditions, placement, and use.

Is there a way to turn it off?

To reduce or stop the scent diffusion from the diffuser, simply keep the lid closed. There is no separate mechanism to turn it off completely. This method effectively stops the diffusion, which is recommended, for example, when you are going on vacation.

What comes in the box?

Each diffuser arrives with:

Handcrafted diffuser
Removable ScentCore™ insert(s)
A complimentary starter blend, if selected. You can also choose to use your own oil.

Do I need electricity or water like other diffusers?

No. Our diffusers use no heat, flame, water, or electricity. They’re a passive, natural diffusion system – quiet, clean, and simple to live with.

Can I use my own essential oils?

Yes. Our diffusers are designed for pure essential oils.

Performance will vary depending on the composition and viscosity of the oil used. Lighter oils typically diffuse more quickly, while heavier oils may diffuse more slowly.

For best results:

Use 100% pure essential oils or diffusion-grade fragrance oils
We do not recommend reed diffuser oils or oils heavily diluted with carrier oils as these are designed to travel through reeds and may produce a much lighter scent.

If you choose to use non-essential-oil blends, performance may vary.

What is the subscription and how does it work?

Subscriptions are optional and fully in your control.

Our refill subscription includes:

Fresh insert(s), based on your diffuser size
Your choice of essential oil blend
Free shipping

Deliveries are scheduled monthly, but you can move your next delivery date, skip a shipment, change your blend, or cancel before your next order.

Can I pause, skip, or change my blend?

Yes. You can pause your subscription, skip a month, change scents, or switch products at any time – all from your Loon & Stone account.

Do you ship internationally?

Not at the moment. We currently ship within the United States only.

How long will it take for my order to ship?

Most orders ship within 1 business day, hand-packed from our workshop.

Express shipping affects transit time only and does not change processing time.

Will the oils stain my furniture?

The diffuser is designed to keep oil contained inside its internal cavity. As long as it’s kept upright, it will not leak. We recommend placing it on a stable, flat surface.

Can I buy wholesale for my retail store?

Yes. We offer wholesale pricing and packaging for approved retailers.

To inquire, contact info@loonandstone.com.

How do I clean or maintain the diffuser?

The exterior needs only occasional dusting. The insert itself requires no maintenance. When you’re ready to refresh your scent, gently cleaning the cavity with the provided cotton swab is helpful.

Our diffusers are designed to be lived with – without daily upkeep.

Are the essential oils safe around kids and pets?

Our blends are made from 100% pure, plant-based essential oils. That said, children and pets can be sensitive to scent. We recommend placing the diffuser out of reach and ensuring normal airflow in the room. For specific concerns, consult your doctor or veterinarian.

Will the diffuser make my room smell as strong as a candle?

Our diffusers provide a steady background scent rather than a sudden burst. How noticeable it is depends on the blend, diffuser size, room layout, airflow, and placement. For larger open spaces, we recommend the Triple Diffuser.

How big of a room does each diffuser work in?

As a general guide:

Single: 100–250 sq ft
Cylinder: 100–250 sq ft
Double: 200–500 sq ft
Triple: 400–900 sq ft

Room layout, ceiling height, airflow, and placement will affect performance.

Can I purchase extra inserts without joining the subscription?

Yes. ScentCore™ replacement inserts and refill kits are both available as one-time purchases. Refill kits include inserts and essential oil blend; replacement inserts do not include oil.

Are your diffusers handmade?

Yes. Each diffuser is precision-machined, finished, and assembled by hand in our workshop in Charlotte, North Carolina. Variations in color and grain are natural and part of the craft.

Can I use discount code with a gift card?

Discount codes do not apply to gift card purchases. When you use a gift card to pay for products, you can also use a discount code if your order qualifies for that offer.

Do gift cards expire?

No. Loon & Stone gift cards do not expire, and unused balances remain available for future purchases.

How are gift cards delivered?

Gift cards are delivered by email with a code to use at checkout. You can email a gift card directly to the recipient with a personal message, or send it to yourself to share later. No physical card is shipped.

Do I have to use my entire gift card balance at once?

No. You can use your gift card across multiple purchases. Any remaining balance stays available for a future order.

What is your satisfaction promise

We want you to love living with Loon & Stone. If your diffuser isn’t right for your space, you can request a return within 30 days of delivery.

What’s eligible

Diffusers purchased directly from our website are eligible for return within 30 days of delivery.

Scent exchanges

Not loving your scent? We get it - fragrance is personal. Contact us within 30 days and we'll exchange it for a different scent or offer store credit so you can find your perfect match. (Exchanges and store credit only - opened scents cannot be refunded for safety reasons.)

What's not eligible for refund

Due to the nature of essential oils, opened essential oils and refills cannot be returned for a refund. However, we're happy to help you find a scent you'll love through an exchange or store credit. If something arrives damaged or incorrect, we'll make it right.

Condition

Returned diffusers must be in good condition after normal at-home use. Original packaging is appreciated when possible.

Easy returns – no guesswork

If it's not the right fit, we'll send you a prepaid return label and handle the rest.

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method. Please allow 3–5 business days for processing. Expedited shipping fees are non-refundable unless the issue was caused by us (damage, defect, wrong item).

Exchanges

If you’d prefer an exchange, please contact us – we’re happy to help.

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